Insight Sales Blog - RevOps, HubSpot, and Sales Strategies

How To Integrate Legacy Systems And Modernize Your Operation

When a system has been used by a company for a long time, it is called a "legacy system".

They are outdated platforms based on an older programming language that can still be functional (mainly because they contain historical data), but they are not scalable compared to newer software.

In this article, we'll delve into key issues and advantages of modernizing legacy systems, and how to implement these changes.

What is a legacy system?

In short, the tools long used in companies, what we call legacy systems, are difficult to replace, especially if these systems play a crucial role in moving business processes forward. For some organizations, the usability of legacy systems cannot be underestimated. Without this old software, the operation will simply not work.

Therefore, as the Information Technology area evolves and becomes an indispensable sector for various corporate processes and workflows, a new way of working is being built, involving newer and more efficient technology stacks combined with legacy systems.

In summary, when a company is ready to bring in new partners and services, migrate applications to the cloud, or support big data initiatives, legacy systems alone will not provide the necessary resources for success and will need to undergo an integration process with these new software.

Why do you need to integrate your legacy system?

As discussed earlier, legacy software is an outdated version of a specific platform and has a limited lifespan, not receiving the latest security measures. In addition, the program's efficiency will be outdated, preventing the business from scaling. For this reason, integrating with modern systems, such as CRMs, can be the best choice to improve your operation.

Check below if you have a legacy system in your company:
 
  • Your system no longer has a support team to help you
  • Your system does not receive a security update
  • Your team is always looking for alternative solutions for your processes
  • Your system has a loading time before it actually works
  • The cost of the tool or of the IT staff involved in maintaining and managing it is extremely high
  • Adding additional features is too complicated or impossible

Well, you must be wondering: if there are so many problems with legacy systems, why do companies continue to use these tools? The truth is that changing the way of doing things, especially when we talk about technology, is not a simple move, and many operations wait until the last moment to make the necessary changes.

But the ideal is for the changes to occur as soon as possible to avoid spending too much on these older systems. See below the costs involved in the isolated use of legacy systems:

1) Security cost

Legacy systems often pose a security risk to companies because there are no further updates from the supplier. Without regular maintenance, legacy systems are vulnerable, and a lack of data security puts the organization at risk, regardless of the industry. In this way, it is necessary to hire a vigilant IT team to keep the system up to date, which does not come cheap.

2) Cost of unproductivity

When these systems were first launched, they helped many businesses work more effectively. But as technology advances rapidly, aging systems can hamper productivity and contribute to inefficient process flow. A legacy system is often unable to handle diverse data types or move them efficiently, causing delays across all internal processes and interrupting corporate gains.

3) Cost of missing information

A well-informed company is more likely to outperform its competitor. Therefore, software needs to include an advanced metrics dashboard with reports and deep data insights to support critical business decisions with verifiable information built into the platform. When we talk about these specific data flows, legacy systems unfortunately cannot keep up, which prevents your company from evolving and staying competitive in the market.

How can your legacy system be integrated?

Once the decision has been made to replace and upgrade your legacy systems, centrally integrating will provide several key benefits, including:
 
  • Speed in new and future integrations
  • Faster system responses to changes
  • Real-time data access
  • Greater end-to-end data governance
  • Constant updates to quickly identify and resolve bugs
  • Lower maintenance and staff cost
  • More business insights
  • More informed business decisions
  • Faster processes
  • Fewer errors in information handling
  • Less duplicate data
  • Ability to quickly handle growing volumes of data from new tools

These integrations are not simple because they involve legacy systems, which are therefore more complex. Advanced knowledge of server management, database, and integration APIs is also required.

Therefore, it is important to contact partners with know-how in this process. Insight Sales has been working with tools and their integrations for over a decade in the market. Any questions, contact us through our form.